FREQUENTLY ASKED QUESTIONS

Is a Certificate of Insurance required? Yes. Story Teller Effects Group, LLC must be named as an Additional Insured and/or Less Payee.

Is a deposit required? Depends on circumstances. For first time clients, yes. Deposits can only be made by check or cash. No credit cards accepted for deposits. For LeMaitre Snow Machine Party Pack, a deposit of $500.00 is required, check/cash only. 

Is there a rental agreement? Yes. Please print, sign and date the: STFXG Rental Agreement. Story Teller must receive agreement before a rental can be released. 

What is a rental day? Equipment can be picked up between the hours of 1:00PM and 5:00PM and must be returned by 12:00 noon on the day the equipment is to be returned. Equipment picked up and returned outside of the above hours may be subject to other charges.

What is the weekend charge? Equipment needed for a Saturday can be picked up Friday as described above and returned by 12:00 noon on Monday for a 1 day charge. If the equipment is used on both Saturday and Sunday, there will be a 2 day charge. 

Why was I charged a cleaning fee? The equipment must be returned in the same condition as it was picked up. If dirty or damaged a fee will apply.

Can I take equipment on an 'as used' basis? No. The only exception is the LeMaitre Snow Machine Party Pack. 1 gallon of fluid is included with the rental, additional jugs can accompany the rental and will only be charged if used. Unused jugs can be returned under the 'as used' situation.

The equipment never worked when we tried to use it. Do we have to pay? Depends on the circumstances. Story Teller MUST be informed IMMEDIATELY upon equipment failure to be considered for any rental credits. All equipment is in good working condition when it leaves STFXG and it's assumed all equipment is being operated by a competent Special Effects technician. 

What method of payment can be used? Story Teller accepts cash, check and POs for rentals. The same methods of payment can be used to make expendable purchases including credit cards. No deposits can be made with a credit card. Purchases made with credit cards will be subject to a 3% transaction fee.